Delivery Information

  • Shipping Time

    Shipped within 1 working day after placing the order. The carrier usually picks up the package within 2 working days.

  • Delivery Time

    Counting from the carrier's acceptance of the package, it takes approximately 3-5 working days for delivery.

  • Tracking and Delivery

    From the time you place your order to receiving the goods, it typically takes 5-7 working days. You can track your delivery, and we'll send you the tracking number via email.

FAQ's

When will I receive my order?

Your order will be delivered within 5-7 working days after placing it.

Do I need an account to place an order?

No, you can make a purchase without registering. However, we recommend creating an account for various benefits.

Do you ship to Northern Ireland and Jersey?

Yes, we ship to all regions across the UK.

I received different products in my package than what I ordered.

While it's rare, warehouse errors can occur, especially with larger orders. In such cases, please contact us at support@hello5ive.com.

Why did I only receive part of my order?

For large furniture items (such as sofa beds, dining tables, and dressing tables) purchased from our official website or Amazon store, your order will be shipped in multiple packages because of carrier weight limitations. These packages may arrive on different days, so please allow a little extra time for all parts of your order to arrive.

Contact form